Customer Proprietary Network Information (CPNI)


Important Notice Regarding Your Account Information

Reinbeck Municipal Telecommunications Utility knows the importance of personal privacy to our customers and observes the privacy rules established by the Federal Communications Commission. Recent changes in federal law concerning telecommunications companies regulate the use of account information to selectively market specific products and services to specific customers.

What kind of information are we referring to?

This information, legally referred to as Customer Proprietary Network Information (CPNI), includes data such as which long distance carrier you have chosen, what calling features you use and which calling plans, if any, you have subscribed.

Who uses this information and is it protected?

Only Reinbeck Municipal Telecommunications Utility can see or use this information. It is never released to outside companies unless required by law enforcement. You have the right, and we have the duty under federal law, to protect the confidentiality of this type of information.

From time to time, we would like to notify you of additional products available from us outside the existing business relationship we have with you. For example, if you have our local phone service, you may be interested to learn about specials on our cable and internet services. However, you have the right to be excluded from these marketing campaigns.

What do I need to do?

No action on your part is necessary unless you wish to restrict Reinbeck Municipal Telecommunications Utility's use of this type of information to contact you for the purpose of tailoring our service offerings to your individual needs. Should you wish to restrict use of your CPNI please contact our office at (319) 788-7888, and we will screen you from all targeted marketing programs for the next two years.

How does this affect services I receive?

Whatever you decide will not affect the provision of any services to which you subscribe. Again, we only use your account information to market other telecommunication products and services the company offers and no action is required on your part unless you wish to restrict our use of your CPNI. You will still receive monthly bill inserts, quarterly newsletters, and other publications that are sent to all customers at the same time, so you will be kept up-to-date on what is happening in the company.

We look forward to being able to serve your telecommunication needs more efficiently with new products and services based on the information we know about your account.